We think it is important to share some information about our hotel to make our guests stay more comfortable.

Check-in Time: 14:00

Check-out Time: 12:00

HOTEL REGISTRATION YEAR LIMIT

We are always happy to see children in our hotel with their parents. Each room must be at least 18 years of age or older. Persons under the age of 18 may be accommodated by their parents. Please remember to bring the IDs with you.

IDENTITY LIABILITY

Guests staying at the hotel must present their passport or ID card upon arrival at the hotel.

CIGARETTE

Due to local laws, smoking is not permitted in the public areas of the hotel. According to the preference of the guest, a smoking room option is offered.

CAR PARK

It is free for our guests who stay, closed and 24/7 security.

VALE PARK SERVICE

It's free 24/7.

EARLY INTRODUCTION

Do you want to enter the hotel before 13:00? When you arrive at the reception or during the reservation phase, please inform us of your early arrival. We will do what is best for you to find a room ready for you. There is no room guarantee for early check-in. This possibility depends on the availability of the rooms and on the housekeeping's cleaning program.

If you want an early check-in, please confirm your request. To guarantee early entry, rooms are not sold overnight. For this reason, a one-night charge is added to your guaranteed early check-in.

EARLY OUTPUT

If your schedule changes and you need to leave early, please inform the reception until 12:00 on the day of your departure. In the event of early departure, 50% of the remuneration of the remaining days is added to your account. If you are informed after 12:00 for early departure, your full rate account will be added.

SEPARATION

Do you want to leave after 12:00 at our hotel? Please let the reception know your late departure request. We will try to keep your room for you according to the availability of the rooms. Additional charges may apply for late departures. You can get information from the reception or our booking office.

ADDITIONAL BED

One fold-away bed can be charged for each room. Infant bed (0,68 m x 1,27 m) is provided free for children aged 0-3 years.

CONNECTION ROOM

One of our connected rooms for families has a double bed and the other has two single beds. Please let us know at the time of booking or upon arrival at the hotel. To accommodate your request, we will do what is best you do according to the availability of the connected room. Confirmation is confirmed from the booking office for the connected room.

CHILDREN

Children between 4-12 years old sharing the same room with the parents will receive a 50% discount on the extra bed charge. For children 0-3 years old baby bed is free. Confirm your request at the time of booking. Extra beds and baby bedded requests are subject to availability. You can be sure that we will do what is best for you to help.

FOOD AND DRINK

The hotel is not allowed to bring food or drink from outside.

WAITING LIST

We can take your request to the waiting list for a date when our hotel is full, and we will give priority to the request if space is opened. Please contact our reservation office.

CANCELLATIONS

Cancellation rules may vary depending on the price and date of your reservation. Please check the booking confirmation to confirm the cancellation policy. Online reservations can be canceled online. For more information contact our booking office.

DEPOSIT

The hotel will be charged 1.5 times the total room rate upon arrival and as a deposit for the extra costs. If you do not wish to pay cash, you can provide your credit card details at check-in. Your credit card is pre-provisioned. When you leave the hotel, the balance of your expenses will be refunded.

BANK INFORMATION FOR PRE-PAYMENT:

Sirtaş Turizm Yatırım ve İşletmeleri Ltd. Şti.

Akbank Edirne Şubesi

IBAN: TR71 0004 6001 2088 8000 1859 89 

PAYMENT

Hotel Currency Unit:

Turkish lira

Accepted Payment Options:

American Express, Diner's Club, Eurocard, JCB, MasterCard, Maestro / Switch, Visa, Multinet, Sodexo, Ticket

3rd party credit card form is not accepted.

Invoice payment company payment:

This payment method needs to be approved by our Finance Department and a credit agreement. In addition, your invoice must be clearly stated in writing with a fax (+90 284 225 57 63) or mail (edirnesultanotel@gmail.com) in order to be billed to the company.

CZECH

We regret to inform you that we do not accept personal checks at our hotel for payments.

FOREIGN CURRENCY

Our currency is Turkish Lira. American dollars and Euros are accepted. Our hotel, T.C. The Central Bank breaks foreign currencies at the daily exchange rate. Additional currency for currency exchange can. Credit card companies and banks may charge additional currency conversion fees outside the hotel's control and reflect this on the credit amount of your credit card. The hotel does not accept any responsibility for this matter.